Privacy Policy
Plain English. No tricks. Here's exactly what we collect, why, and how to opt out of any of it.
Last updated
May 23, 2026
What we collect
When you contact us — by phone, form, email, or SMS — we collect the information you provide (name, phone, email, service address, notes). We also use standard web analytics (pageviews, referrer, device type) to improve the site. We don't track you across other websites.
How we use it
We use your information only to respond to your inquiry, schedule and complete work, send transactional updates (appointment confirmations, technician en-route, quote ready), and — if you opt in — occasional seasonal maintenance reminders. That's it.
What we never do
We never sell, rent, or trade your contact information. We never share lead data with third-party lead brokers. We never use your photos or address in marketing without your written permission.
SMS consent
If you opt into SMS, you'll receive transactional messages (appointment confirmations, technician en-route, quote ready). No marketing texts. Reply STOP to opt out. Reply HELP for help. Msg & data rates may apply.
Cookies
We use minimal first-party cookies for site functionality and standard analytics. We do not use advertising / retargeting cookies. We respect Do Not Track signals.
Your rights
You can request a copy of the information we hold about you, ask us to delete it, or ask us to stop contacting you — at any time, by emailing service@chimneystandard.com. We respond within 5 business days.
Children
Our site and services are not directed at children under 13. We do not knowingly collect information from children.
Changes
If we make material changes to this policy, we'll update the date above and post the new version here. Routine clarifying edits won't be flagged.
Contact
Questions? Email service@chimneystandard.com or call (XXX) XXX-XXXX. Mailing address: Address coming soon, Dallas, TX .
Get it inspected. Get it in writing.
Flat fee confirmed when you book. Same-week scheduling. A pass/fail verdict within 48 hours.
24/7 Response
Chimney fire, storm hit, active leak, or a flue you're not sure about? We answer 7 AM to midnight and the assessment ends in a written safe-to-use verdict — including a do-not-use notice when the evidence supports one. After-hours dispatch runs subject to crew availability.
Emergency line