1-Year Workmanship Warranty. In Writing. Transferable.
When we say 'guaranteed,' we mean it. Here's exactly what the warranty covers, what it doesn't, and how to claim it if you ever need to.
"If it's our work and it fails, we come back. Free."
Our warranty isn't a marketing phrase. It's a signed line item on your invoice. Keep it with your house records — it transfers to the next owner if you sell.
What's covered
- Workmanship on every chimney repair, install, sweep, and inspection we perform
- Materials we install (passed through from manufacturer warranties — 1 year minimum)
- Re-inspections requested due to suspected workmanship issue
- Warranty stays with the home — transferable to new owners free of charge
What's not
- Damage from acts of God (storms, lightning, earthquakes)
- Damage caused by third parties or DIY modifications after our work
- Pre-existing structural issues outside the scope of the original job
- Normal wear & tear consistent with chimney aging
These aren't us being cheap — they're standard industry exclusions. Independent insurance often covers many of these.
How to claim your warranty.
We schedule a re-inspection
Within 5 business days for non-emergencies. Same-day or next-day for active water / safety issues.
We come back. Free.
If it's our workmanship, we fix it at no cost. Period. Documented with photos again.
Have a warranty question right now? Don't wait.
Most chimney work has no warranty. Ours does.
Day-laborer subcontractor crews don't warranty their work. Out-of-state chains warranty it on paper but make claims impossible. We're local, we're licensed, and we sign next to a phone number we actually answer.
Get it inspected. Get it in writing.
Flat fee confirmed when you book. Same-week scheduling. A pass/fail verdict within 48 hours.
24/7 Response
Chimney fire, storm hit, active leak, or a flue you're not sure about? We answer 7 AM to midnight and the assessment ends in a written safe-to-use verdict — including a do-not-use notice when the evidence supports one. After-hours dispatch runs subject to crew availability.
Emergency line